Findly Support
Need help with Findly? Find answers to common questions below, or contact us directly.
Frequently Asked Questions
Q: How do I search for text in my photos?
A: Open Findly, make sure you're in OCR mode (the default), enter the text you're looking for,
and tap "Find!" The app will scan your photos and highlight any matches.
Q: What's the difference between "Contains" and "Exact" match?
A: "Contains" finds photos with text that includes your search term (e.g., searching "cat" finds "catalog").
"Exact" only matches the complete word you entered.
Q: How many free searches do I get?
A: Free users get 15 searches per month. The quota resets on the first day of each month.
Premium subscribers get unlimited searches.
Q: What is Object Detection (OWL mode)?
A: Object Detection is a premium beta feature that lets you search for physical objects in your photos
(e.g., "mug," "laptop," "dog"). This feature requires a Findly Premium subscription.
Q: Are my photos uploaded to the cloud?
A: No! All image processing happens locally on your device. Your photos never leave your iPhone,
and we don't have access to them.
Q: How do I manage my subscription?
A: Go to iPhone Settings → [Your Name] → Subscriptions → Findly.
You can view, change, or cancel your subscription there.
Q: How do I restore my purchase on a new device?
A: Your subscription is tied to your Apple ID. Simply sign in with the same Apple ID on your new device,
and your premium features will be restored automatically.
Q: The app isn't finding text in my photo. Why?
A: Make sure the text in the photo is clear and legible. Blurry, rotated, or very small text may not be detected.
Also try different match modes or languages if applicable.
Q: What languages does OCR support?
A: Findly supports English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, and Korean.
Select your language from the language picker in the app.
Technical Issues
Q: The app crashes when I open it
A: Try these steps:
- Force quit the app and reopen it
- Restart your iPhone
- Make sure you're running the latest version of Findly
- If the problem persists, contact us at iamethanf20@gmail.com
Q: Camera permission not working
A: Go to iPhone Settings → Privacy & Security → Camera → Findly and make sure permission is enabled.
Billing & Subscriptions
Q: When will I be charged for Premium?
A: You'll be charged immediately when you subscribe, then monthly on the same date each month until you cancel.
Q: How do I cancel my subscription?
A: Go to iPhone Settings → [Your Name] → Subscriptions → Findly → Cancel Subscription.
You'll keep premium access until the end of your current billing period.
Privacy & Data
Q: What data does Findly collect?
A: Findly collects minimal data. We store your search count locally and your subscription status via Apple.
Free users see ads powered by AdMob which may collect device identifiers.
See our
Privacy Policy for full details.
Still Need Help?
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